Payment arrangement (2024)

Setting up a payment arrangement for your T-Mobile account is quick and easy.

Am I eligible?

• Available to postpaid customers who need extra time paying their bill.
• Your account must be less than 30 days past the due date to initiate a payment arrangement.
• You must pay any balance that is 31 or more days past due before you can set up a payment arrangement.

Payment Arrangements with AutoPay enrollment

• AutoPay will pause while on an active payment arrangement. Once your payment arrangement is successfully completed or if you delete the payment arrangement, AutoPay will resume
• Any AutoPay discount(s) will not apply if your account is or becomes past due.
• If the payment arrangement fails, you will be unenrolled from AutoPay.

Dos and Don'ts

Do

Failure to meet the payment arrangement criteria may result in a failed payment arrangement and possible service suspension.

• Make sure your first installment and each installment after are paid by the specified due date.
• Pay all new bills that become due during the arrangement by the due date.

Don't

• Once set up, don't attempt to change, extend, or delete a payment arrangement if a past due balance still exists on the account.
• Don't make payment(s) early or with an alternate method if your payment arrangement is set up with a Future Dated Payment. This may cause your payment not to be recognized by the system as fulfilling your arrangement, and they may cause duplicate payments, overpayments, added fees, and possible suspension of service.

Potential fees

• Late fees may apply if the payment date is past your original due date.
  
• A $20 restore fee per line, and taxes will be included in the installment(s) if your account is suspended (including partial suspension) for non-payment.
• The $5 per line bill credit will be lost until AutoPay is reactivated again.

Delete a payment arrangement

You can delete a payment arrangement once the entire past-due balance is paid off.

1. Open the T-Mobile app.
2. SelectUpdate payment method on the home page.
3. Select Delete payment arrangement.
4. SelectYes, deleteand then selectDone.